Today was the first and LAST time I will ever order from Marcos. I ordered two thin crust pizzas online. When I picked them up they were both thick crust. Apparently the toggle to switch crust is very sensitive.
When I spoke with the manager I was told that since it was ordered online they were not responsible for ANYTHING that is wrong. She was quick to inform me that I was not due a remake, a refund or any type of discount (I had not mentioned any of these solutions).
Original - Fan since they opened but last few orders were disappointing. We don't get what we ordered. Food is cold. Probably won't order again.
Best pizza around by far! Delicious crust and fresh toppings. Highly recommend. But however, I don't care for the thin crust.... Everything else is wonderful.
I totally enjoy Marcos esp.the Bruno sandwich the pizza is by far the best! Give Marcos a try!
I called into the store at around 6pm on 7/17/17. Who ever I spoke to should not be dealing with the public.
Updated - I have to say, they stepped up. Gave them another chance. Excellent! Perfect order.
When I complained about the web site, I was told they were not responsible for any problems with the website. When I mentioned complaining to corporate, I was told the store was a franchise and it wouldn't matter.
This is probably the best chain restaurant pizza you can buy although I don't recommend the thin crust. Cheesy, juicy, very flavorful crust. Good cheesy bread. Also had a lovely garden salad there, if you don't mind dressing from a package. Friendly staff, but they seem to experience quite a bit of turnover and it seems you deal with people in training alot.
I GAVE ONE STAR ONY BECAUSE THAT IS THE LOWEST ALLOWED. MARCOS CUSTOMER SERVICE IS BY FAR THE WORST I HAVE EVER EXPERIENCED.
To the owner of the store, this is the type of thing that causes businesses to eventually fail.
Marco S Pizza is a US Meal Delivery based in Saint Albans, West Virginia. Marco S Pizza is located at 313 6th Ave, St Albans, WV 25177, USA.
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